Monday, June 25, 2007

Efficiency is elementary...

It's really not a bed of roses here, especially for Singaporeans. a former colleague once mentioned to me that he prefers Singapore to London simply because "things does not seem to work" in London.

I got the full brunt of it over the weekend. To paint a better picture, let me give you a brief background and narrate through the whole agonising episode.

We, like most, cannot live without the internet. Upon settling down in Angel, we applied for ADSL from British Telecom (BT), one of the most expensive service provider. Well, good things should come with a cost, or so we thought.

According to the procedure, we signed up for a BT landline. And we were told that internet will be activated only 5 working days later since our landline is up and running. Well, once I got the router (which arrived by mail) and set up the connection... viola! It doesn't work. I called the BT helpline at 12pm on Sat and the agonising journey began. It would be funny if I was not at the receiving end though...

BT1: Hi, can I have your paticulars and the prob that you are facing?
Me: Hi, (stating my particulars) my broadband doesn't work, may I know what's wrong?
BT1: Oh, it seems that your landline has got some problem. Our engineer will go down to check and will bill you 116 pounds if work is required to fix up at your end.
Me: But I don't want to pay the 116 pounds! That's as much as the entire year's subscription. I will like to cancel the service then.
BT1: Ok, will transfer you to the Cancelling Dep

BT2: Hi, can I have your paticulars and the prob that you are facing?
Me: Hi, (stating my particulars) I will like to cancel my subscription.
BT2: But you will have to cancel the landline first. I will transfer you to the Landline Dep.

BT3: Hi, can I have your paticulars and the prob that you are facing?
Me: Hi, (stating my particulars for the 3rd time) I will like to cancel my landline subscription.
BT3: Ok, done.
Me: Can I cancel my broadband now?
BT3: I'll transfer you to the Broadband Dep for that...

BT4:Hi, can I have your paticulars and the prob that you are facing?
Me: Hi, (stating my particulars for the 4th time) I will like to cancel my broadband subscription.
BT4: But you will have to pay a penalty charge for the entire year's subscription!
Me: What? But it doesn't work!
BT4: Well, our engineer will have to go down and take a look at the lines first.
Me: But I don't want to pay the 116 pounds for that!
BT4: But you have signed the contract.
Me: That was on the basis that the landline is working in the first place, and it doesn't work!
BT4: I will have to transfer you to the Technical Dep for that.
Me: AAArrrgghhh...

BT5: Hi, can I have your paticulars and the prob that you are facing?
Me: Hi, (stating my particulars for the nth time and telling him my prob, almost crying...)
BT5: Well, it seems that your landline has been cancelled. Your broadband will not work now anyway...
Me: You mean to say that I have no choice but to terminate my broadband contract and pay for penalty charges?
BT5: I supposed so...
Me: What the... can I reverse the cutting of of landline then?
BT5: I'll transfer you to the Landline Dep

BT6: (Guess what? You are right on!) Hi, can I have your paticulars and the prob that you are facing?
Me: I want to reverse my cancellation to my landline.
BT6: Done. But it seems that you have cancelled your broadband already.
Me: What!!!???
BT6: Well, that's what the system says...
Me: Can I reverse the cancellation on broadband then?
BT6: I will transfer you...

* * *

Well, you get the idea... the engineer did come down in that same afternoon and found out that the landline was cut by previous renovation and repaired the line. Spoke to the landlord about that and he denied liablity.

I find British a forgiving lot. Today, I found out why.

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2 comments:

Fern said...

Utterly hilarious lah... but I presume your landline worked after that cos you've written so much on your blog.

Ryn said...

haha brilliant!